In a world where products are increasingly being replaced by services, it is important to understand the role that customer service plays and how it can affect the rate of user attrition. In the XaaS universe, where everything is offered on a monthly payment basis,...
Sometimes, when a project hits the wall, it is some team member’s fault. They made the wrong decision, or they slacked and did not deliver. That could be true, and it is their fault. They may even deserve to go. But when a whole project or a whole venture goes...
Most of you reading this will be familiar with Moore’s law. As other laws, it is not something grand that governs the universe, but some relationship that arose from observation. Moore’s law roughly states that computing power doubles about every two years...
I confess I only heard about this story fairly recently. It was on some random room on Clubhouse. It happens to be that when the Michelin brothers founded their tire company, there wasn’t much demand for their product. To sell more tires, they needed a reason...
I have always been fascinated by Game Theory. I haven’t been able to practice it that much, because -while you would argue that it could be used everywhere- the scenarios in life where it is possible to take a step back and theorize, are few. The theoretical...
