You know that person at the office who is constantly busy, never has time to take on any task, supposedly never takes any time off, but it is unclear what and if gets anything done ever? I have met a few. I also misjudged a few, reason why I adopted the premise from a...
We value confidence highly. Moving through uncertainty with determination is something we expect from every great leader. A strong hand that holds the reigns and that keeps us in-line to achieve the goal. But we must not confuse this with certainty, nor with being...
I was told this the other day. It was friendly though, and was followed by a “if you know what I mean”. The well-intended fella was just communicating that by staying out of other people’s way, by not being around too much, others could do their jobs more efficiently....
In a world where products are increasingly being replaced by services, it is important to understand the role that customer service plays and how it can affect the rate of user attrition. In the XaaS universe, where everything is offered on a monthly payment basis,...
This term is thrown around quite a bit, from everything in B2B customer relationships, to many consumer-related examples, like the value of all the groceries someone could buy during their lifetime. But we didn’t invent it. It has been around longer than we think....
