As you move along your journey, whatever it is, you’ll find an obstacle. In productivity terms, that’s a “bottleneck”, and it is exactly that: a narrowing of your throughput at that point. Just like at the neck of the bottle, where the liquid...
If you are a frequent traveler, you have seen it all. Besides the fact that the boarding process is one of the most dreadful steps in getting from point A to B, Airlines also get judged on their on-time departure. A big factor on being able to close the aircraft doors...
Some time ago, I published a note on how systems, when operating outside of their range, start to act in unpredictable ways, and I received a comment that went something like “computer (systems) react to something that has been given to it before”,...
In my consulting practice, I have seen repeatedly how some companies insist in over-complicating their go-to-market motions to compensate for completely inadequate pricing models that they have placed on their products or services. Best explanation I can come up with...
Price. It is everywhere. We invented money, credit, and we also invented the price tag. Granted, price is not just that number on a tag, you can specify price in a barter equivalent, but in modern times, it has been reduced to an abstract number. But, How is it set?...
We have all seen this. The welcome at Starbucks, the bubbly personality at Trader Joe’s. And it is uncannily the same, doesn’t matter which of their stores you walk into. It cannot possibly be organic. How could ALL the people at Starbucks ALWAYS want to be...
