In a world where products are increasingly being replaced by services, it is important to understand the role that customer service plays and how it can affect the rate of user attrition. In the XaaS universe, where everything is offered on a monthly payment basis,...
Whenever the cost is not significant, I behave like an early adopter. That’s why I started using LinkedIn in 2002, and I continue to check out whatever tech innovation shows up that I can check out for a nominal fee, or for free. So when I was for a few days in...
If you are working on something truly innovative, and you insert the word “disruptive” multiple times in your speech when you are describing your product or service, you may have to make some compromises. It may sound obvious, but here is Uber as an...
Dogs are fantastic animals, and they give us so much. Company is one of those things. The also ground us, make us appreciate the moment, the simple things. If you take a dog for a walk, you cannot rush it, you have to stop, let it in; and only then continue. But the...
On a recent business trip, I had one setback that I have never had before. It is quite embarrassing, but after logging about 1.4M miles on just one airline, on a domestic trip, I lost my wallet. The last time I remember having it in my hands, was in seat 3C, and...
I was chatting with a Channel Partner’s sales person a few days ago. This particular gentleman has been in the business for decades, and probably have seen it all. When we started talking about co-selling with the vendor, the topic of “account...
