En un mundo donde cada vez más los servicios están substituyendo a los productos, es importante entender el rol que juega la atención al cliente y cómo esta puede afectar el ritmo de atrición de los usuarios. En el universo XaaS, donde cualquier cosa se ofrece en una...
If you are here, thanks for sticking with me. This week was all about setting the ground for what is about to come, and if it felt way too meta, way too much about myself, is because it was intended that way. If you found that boring, or irrelevant, I apologize for...
I am glad I haven’t lost you yet. This is the fourth day. As mentioned in my first post, I will go through each week, touching on some key theme, each day of the week. Thursday is the day of Leverage. Why write about leverage? There is almost nothing that a human...
Third day. You are still here. Awesome! As I mentioned in my first post, I am trying to have a theme for each day of the week, and I will reveal each day’s theme as they come. This one may be a little confusing but Wednesdays are going to be Incentive day, but...
I am glad you are still here with me. I said in yesterday’s post that there will be a theme for each day of the week, and that I would be revealing each day’s theme as they come. So here it is: Tuesday will be Processes/Systems day. But, Why do I find...
