My better half was watching on TV a show that’s something like a European version of “Jeopardy”. The competitors were formidable. They seem to know -at least as a collective- the most obscure trivia, geographic and culture-related details. The sport...
Can you stop hearing Sting’s catchy hook in your head? Anyway. I get as much email as the next person, and I am a “relentless unsubscriber”. When I delete a particular newsletter a couple of times or more, I just hit the Unsubscribe link, and make it...
When you don’t complete your plans. How bad does that make you feel? Sometimes, we spend a sizable amount of time fleshing out every detail on how will we achieve our objectives. And we put a lot of effort in executing every step. But sometimes things get in the...
In most organizations, and in our modern world, we have to coexist with those who don’t necessarily share our points of view, beliefs, or even customs. A fundamental part of coexistence is to be able to debate ideas in a way that doesn’t develop into...
En un mundo donde cada vez más los servicios están substituyendo a los productos, es importante entender el rol que juega la atención al cliente y cómo esta puede afectar el ritmo de atrición de los usuarios. En el universo XaaS, donde cualquier cosa se ofrece en una...
