Do you know that person, who would be better if they were not trying to help? Yes, the one that messes it up, or just gets in the way of the “real doers”. Here is a different take on that. There is this person who I have been trying to reach for weeks. I...
Pretty much everybody would like to know the “secret” for success. The one thing that they have to get right, and THEN, success will arrive. But thinking this way assumes that there is almost a mystical, magical factor that makes you successful. Something...
This is not a colored page. It is not a gradient created in Photoshop. It is a clear blue sky. An actual picture taken with my phone. But how would you know the difference if there’s not a single cloud? We know shadow from light, and light from shadow. When...
We have created a climate mess. We are heading straight to disaster unless we accelerate the world’s transition into an economy that is not harmless to our planet. If you believe this, don’t loose your hope, here are three things that you can do to pull...
Tech Support organizations added, or changed their titles to “Customer Success”. Those who did it without any cynicism, recognized early that there is much more value when an organization focuses in helping customers reach their goals, than just conforming to a SLA,...
